FAQs

1. What materials are your products made from?

Our products are crafted from natural, sustainably sourced materials, including organic shells and high-quality metal stems. Each piece is unique, showcasing the natural variations of the materials used.

2. Are the shell glasses dishwasher safe?

No, we recommend handwashing your shell glasses with mild soap and warm water. Avoid soaking or exposing them to high heat to preserve their natural beauty.

3. Why do the size and capacity of the shell glasses vary?

Each shell glass is made from natural materials, so slight variations in size, shape, and capacity (approximately 50-80ml) are to be expected. This makes every piece truly one of a kind.

4. Do you ship internationally?

Yes, we offer international shipping! Shipping rates and delivery times vary depending on your location. You’ll see these details at checkout.

5. How long does shipping take?

Orders are typically processed within 1-3 business days. Domestic shipping usually takes 3-7 business days, while international orders may take 7-21 business days, depending on your region.

6. Can I return or exchange my product?

We accept returns and exchanges for unused items in their original packaging within 14 days of delivery. However, due to the handmade nature of our products, slight imperfections are part of their charm and not considered defects. Please see our return policy for more details.

7. Do you offer bulk or wholesale orders?

Yes! If you’re interested in placing a bulk or wholesale order, please contact us at shop@lamaisonpearl.com for more information.

8. How do I care for my shell glasses?

To keep your glasses looking their best:

• Handwash only with mild soap and warm water.

• Avoid soaking or using abrasive cleaners.

• Dry with a soft cloth immediately after washing.

• Store in a safe place to avoid damage.

9. Are your products eco-friendly?

Yes, we prioritize sustainability by using organic materials and small-batch production methods. Our focus is on creating timeless pieces that honor the environment.

10. How can I contact you?

You can reach us at shop@lamaisonpearl.com or via our Contact Us page. We’re happy to assist with any questions or concerns.